Redford Caravan Park and Rosehill Caravan Park,
Who we are
Park Owner: Sarah Gateley
(referred to as ‘we/us/our’)
Redford Caravan Park, Princes Gate Narberth, Pembrokeshire, SA67 8TD
Tel: 01834 860 251
Registered in Wales Company registration number 04796744
Rosehill Caravan Park, Broad Haven, Portfeild Gate, Haverfordwest, SA62 3LU
Tel: 01437 781 425
Registered in Wales Company registration number 11483677
Name or title of Customer Service Manager
Sarah Gateley The person responsible for our customer service, including complaints.
Address: Redford Caravan Park, Princes Gate Narberth, Pembrokeshire, SA67 8TD
Telephone: 01834 860 251
Mobile:07773 429 151
The holiday contract
The following terms and conditions will apply to your booking. A contract between you and us will come into existence either (i) when we accept your booking and deposit payment by issuing written confirmation of your booking or (ii) if you have made a booking by telephone when we tell you on the telephone, or online over the internet that your booking is confirmed. The contract binds you and all members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
Postponement and cancellation due to Government restrictions.
This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee. Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.
If you change your booking for any other reason.
Refunds are not made under any circumstances. If we are unable to re-sell a cancelled booking, you are liable not only to lose your deposit but also are liable to pay the balance. To protect yourself, we strongly advise you to take out independent Holiday Insurance.
After you have paid your non-refundable deposit you may wish to change some element of the holiday, e.g. type of accommodation. We will try to meet your request, however a charge of £20 per alteration to the holiday will be payable. Substantial changes such as change of location or holiday date will be treated as cancellation (see below). Any changes must be made at least 28 days before the holiday start date, and be confirmed to us in writing/by telephone by the same person that made the booking. Where changes are sought to be made within 28 days of the start of the holiday it will be treated as a cancellation, and be subject to cancellation charges as outlined.
If you wish to cancel for any other reason
Should you wish to cancel your holiday please contact us, and we will advise you on the documentation we require to process your cancellation. Refunds are not made under any circumstances other than Government closures. If we are unable to re-sell a cancelled booking, you are liable not only to lose your deposit but also are liable to pay the balance. To protect yourself, we strongly advise you to take out independent Holiday Insurance.
If we make any major alterations to your booking
We try very hard to provide all facilities as advertised in our brochure. It may however be necessary to make some alterations in advance of your holiday. If such change is necessary, we will endeavour to advise you in writing as soon as possible, and give you the options in the section entitled ‘Options’ if we make a major change or cancel your booking see below.
If we change or cancel your booking
We will always aim to provide all the services and facilities as described in our brochure. Should it be necessary for us to make any major changes to your booking or in exceptional circumstances cancel your booking we will endeavour to advise you and provide you the following options:
- a) A replacement holiday comparable or superior to the one booked
- b) A full refund provided it does not arise from circumstances beyond our control.
Your holiday balance payment
Your deposit, which is non-refundable are deducted from the full amount due. Bookings made within 8 weeks of the holiday start date must be paid in full. Full balance payment for your holiday is due no later than 8 weeks before the start date of your holiday. Your booking will only be confirmed on receipt of your final payment. The balance due date will be shown on your holiday confirmation. Please note balance reminders will not be sent. Please keep your final confirmation safe as you must present this on arrival at your Holiday Park. If the balance is not received by the due date then your holiday will be treated as a cancellation.
Using the facilities
To let yourself onto the park and use the facilities you will need a barrier card, a cash deposit is required for a charge of £20 which is returned in full when the barrier card is returned to us.
Changes to our facilities and services due to Government restrictions.
We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk. If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking or agreeing new booking dates with us.
Availability of facilities
Redford Caravan Park closes at the end of October
Rosehill Caravan Park closes in January.
Redford’s outdoor heated pool is open from spring bank until September. To ensure our guests enjoyment in the Swimming pool, session bathing may occur.
Redford Club house is opening times is dependent on the season its normally open Friday, Saturday and bank holiday Nights as well as some week nights in the high season.
Redford games room is open 7 days a week.
Rosehill laundrette and games room is open 7 days a week.
Certain facilities may have age restrictions. Please check at the time of booking. The operation of the parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. It is possible that in some circumstances accommodation or a facility may be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur, we will advise of these changes where made prior to booking, and will use reasonable endeavours to advise guests already booked of any changes made thereafter. Certain facilities are subject to additional cost.
Single Sex parties
We are a family run park and it is our policy, that if you wish to make a single sex party booking you must contact the office. Restrictions are on bookings for all male or all female parties and restrictions on the number of people who can occupy the holiday home. It is essential that you make us aware and check at the time of booking.
Infectious or contagious diseases could easily be passed onto other guests whilst on holiday. You must inform reception should you contract any such illness whilst on holiday, in order to protect our guests and staff, anyone found to have such a condition may be confined or requested to leave the Park. Please note that in such circumstances we are unable to offer refunds, and we therefore recommend that you take out personal insurance.
The prices and charges on our website or in these booking terms and conditions are inclusive of VAT (where applicable).We guarantee once you have made your booking and paid a deposit we will not increase your holiday price unless you make a change to your booking, although we reserve the right to amend the VAT element of prices in the event of a change in the rate of VAT. Website prices are shown subject to change and may go up or down reflecting changes in demand and the market place environment. Please note, changes and errors occasionally occur. You must check the price of you chosen holiday at the time of booking.
You and all members of your party agree:
- To keep the property clean and tidy.
- Abide by the park rules Rules & General Information – Redford Caravan Park
- To leave the property in a similar condition as you found it on arrival
- To behave in a way at all times whilst at the property which in no way breaks the law
- Not to behave in an anti social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.
- Not to use the property for any illegal or commercial purpose
- Any damage caused to the property will be invoiced directly to the person responsible for making said booking. As such all payments MUST be cleared within 7 days of the date of invoice. Late payment may incur interest.
People staying in the holiday home
The Holiday Home must not be occupied by more than the number of people stated on the tariff at any time.
Some Holiday Homes are fitted with Wheelchair ramps but please note that doorways and corridors are narrower than in standard households.
In the holiday homes you will find.
All Holiday Homes are equipped with a smart TV, microwave, toaster, crockery, cutlery, cooking utensils, linen, pillows and duvets, welcome pack, but you will need to provide your own towels, tea towels etc.
Special and promotional offers
All offers are subject to availability at the time of booking, and to specific offer terms and conditions, and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer.
Whilst every effort is made to avoid changes or errors, we are only human. Please check the details and price of your chosen holiday at the time of booking. Any queries please contact the office within 7 days of booking.
We take care to ensure that the details within the brochures and online are accurate at the time of going to press. Photographs are taken at our Parks and are intended for guidance only. Layout plans are for illustrative purposes only.
How we use your personal detail
If you have a complaint
If you feel that you have any complaints whilst on holiday, you should contact Reception during your stay so that we can try to resolve any problems as soon as possible. If at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please follow our complaints policy located https://www.redfordcaravanpark.co.uk/rules-policies/complaints-policy/