REDFORD CARAVAN PARK LTD
PRIVACY POLICY
Last Updated: June 2026
This Privacy Policy explains how Redford Caravan Park Ltd (“we”, “us”, “our”) collects, uses, stores and protects personal information when you:
• Visit our website.
• Contact us.
• Book a holiday.
• Purchase or site a caravan.
• Stay at or visit our parks.
• Use our facilities and services.
This Privacy Policy applies to:
• Redford Caravan Park
• Great Redford Camping
• Rosehill Caravan Park
WHO WE ARE
Redford Caravan Park Ltd
Princes Gate
Narberth
Pembrokeshire
SA67 8TD
Email: info@redfordcaravanpark.co.uk
Telephone: 01834 860251
INFORMATION WE COLLECT
We may collect and process the following information:
Identity Data
• Name
• Date of birth (where required)
• Vehicle registration numbers
Contact Data
• Address
• Telephone number
• Mobile number
• Email address
Booking and Account Information
• Booking details
• Pitch details
• Caravan ownership records
• Payment history
• Account balances
• Insurance details where required under licence agreements
Technical Data
• Website usage information
• IP address
• Browser information
• Cookie data
CCTV Data
• Images recorded by park-operated CCTV systems
Correspondence Data
• Emails
• Letters
• Complaint records
• Telephone call notes
HOW WE USE YOUR INFORMATION
We use your information to:
• Manage bookings and reservations.
• Manage caravan ownership and licence agreements.
• Process payments and invoices.
• Recover outstanding debts.
• Respond to enquiries and complaints.
• Maintain park security and safety.
• Comply with legal obligations.
• Improve our services.
• Communicate important information relating to your booking, caravan or account.
We will only process personal data where we have a lawful basis to do so.
MARKETING
We may send information about:
• Special offers
• Discounts
• Park events
• New facilities
• Relevant products and services
You may unsubscribe from marketing communications at any time by:
• Clicking the unsubscribe link in emails.
• Contacting us directly.
• Emailing info@redfordcaravanpark.co.uk
We do not sell personal information to third parties.
SHARING INFORMATION
We may share information where necessary with:
• Insurance providers and intermediaries.
• Payment processors.
• Accountants and professional advisers.
• Maintenance contractors.
• Legal representatives.
• Debt recovery agents.
• Regulatory authorities.
• Law enforcement agencies where required.
We only share information where there is a lawful reason to do so.
CCTV
Redford Caravan Park operates CCTV systems for:
• Crime prevention
• Public safety
• Protection of property
• Investigation of incidents
CCTV recordings may be reviewed by authorised personnel and may be disclosed to law enforcement agencies where appropriate.
Recordings are retained only for as long as reasonably necessary.
7. PRIVATELY OWNED CCTV, SECURITY CAMERAS AND VIDEO DOORBELLS
Some caravan owners may install CCTV systems, security cameras, video doorbells or similar recording devices for the purpose of protecting their caravan and personal property.
Such systems must be positioned so that they primarily monitor the owner’s caravan, pitch and immediate surrounding area and must not unreasonably intrude upon neighbouring caravans, pitches, communal facilities or areas where individuals would reasonably expect privacy.
Cameras must not be positioned to monitor toilet blocks, shower facilities, swimming pool areas, changing rooms, staff facilities or any other location where privacy would reasonably be expected.
The owner of the equipment is responsible for ensuring compliance with UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Redford Caravan Park reserves the right to require the repositioning, adjustment, disabling or removal of any camera or recording device that is considered intrusive, inappropriate, causes nuisance, or generates privacy concerns for other owners, guests, visitors or staff.
Redford Caravan Park accepts no responsibility for privately owned CCTV systems or any personal data collected through them
8. COOKIES
Our website may use cookies to:
• Improve website performance.
• Monitor website usage.
• Remember preferences.
• Improve user experience.
You can control cookies through your browser settings.
DATA RETENTION
We will retain personal information only for as long as reasonably necessary to:
• Provide our services.
• Meet legal obligations.
• Resolve disputes.
• Enforce agreements.
• Maintain business records.
Different categories of information may be retained for different periods depending upon legal and operational requirements.
YOUR RIGHTS
You have the right to:
• Be informed about how your data is used.
• Access your personal data.
• Request correction of inaccurate information.
• Request erasure of information where applicable.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint.
We will respond to requests in accordance with applicable data protection legislation.
DATA SECURITY
We take appropriate technical and organisational measures to protect personal information against:
• Unauthorised access.
• Loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.
DATA BREACHES
Where required by law, we will investigate personal data breaches and notify affected individuals and regulatory authorities as appropriate.
DATA PROTECTION COMPLAINTS
If you are unhappy with how we have handled your personal information, you may make a complaint.
Complaints can be made by:
Email:
info@redfordcaravanpark.co.uk
Post:
Redford Caravan Park Ltd
Princes Gate
Narberth
Pembrokeshire
SA67 8TD
Complaint Handling Process
• We will acknowledge receipt of your complaint within 30 days.
• We will investigate the matter promptly and fairly.
• We may request additional information where necessary.
• We will keep you informed of progress where appropriate.
• We will provide the outcome of our investigation without undue delay.
INFORMATION COMMISSIONER’S OFFICE (ICO)
If you remain dissatisfied after receiving our response, you have the right to complain to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
CHANGES TO THIS POLICY
We may amend this Privacy Policy from time to time.
The latest version will always be available on our website and from the park office.
CONTACT US
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Redford Caravan Park Ltd
Princes Gate
Narberth
Pembrokeshire
SA67 8TD
Email: info@redfordcaravanpark.co.uk
Telephone: 01834 860251
By booking with, visiting or occupying a pitch at Redford Caravan Park, Great Redford Camping or Rosehill Caravan Park, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.