Frequently Asked Questions
Everything you need to know before your stay at Redford Caravan Park.
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🚨 Emergency Information
Before You Arrive
How much deposit do I need to pay?
A deposit is required to secure your booking. Your booking is not confirmed until the deposit has been received and you have received your booking confirmation.
When is my balance due?
The remaining balance must be paid 8 weeks before your arrival date.
If you book within 8 weeks of your arrival, the full balance is payable at the time of booking.
Will I receive a reminder?
Yes. We’ll send you a reminder before your balance is due, giving you plenty of time to make payment.
How can I pay my balance?
You can pay your balance online using the link in your booking confirmation or reminder email. Alternatively, you can contact Reception and we’ll be happy to take payment over the phone.
Can I pay my balance on arrival?
No. Your holiday balance must be paid in full before arrival unless otherwise agreed.
Will I receive arrival information?
Yes. On the morning of your arrival you’ll receive a welcome email containing your pitch or accommodation details, barrier code, park map and useful information for your stay.
Can I request a specific pitch?
We’ll always do our best to accommodate requests; however, specific pitches cannot be guaranteed.
Arrival & Check-In
What time is check-in and check-out?
- Touring caravans & tents: Check-in from 12:00pm
- Holiday accommodation: Check-in from 3:00pm
Check-out is by 11:00am.
Can I check in early or check out late?
This may be possible, subject to availability. Please ask at Reception.
Where do I go on arrival?
You will receive a welcome email on the morning of your arrival with your pitch or accommodation details, together with a park map and useful information.
Do I need to show any documents?
No. Simply collect your welcome pack from the Welcome Box, Reception or your accommodation.
Facilities & Amenities
Where are the toilets and showers?
Our toilet and shower facilities are located next to the touring row and in the camping field.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the park. Due to our rural location, internet speeds may vary.
Is there a shop on-site?
Yes. Reception stocks a small selection of everyday essentials, perfect if you’ve forgotten something or need a few basics during your stay. Items include long-life milk, tea, coffee and a limited range of convenience products.
For a wider selection of groceries, clothing, gifts and other essentials, the market town of Narberth is just a short drive away and offers a fantastic choice of supermarkets, independent shops, cafés and local businesses.
Is there a launderette?
Yes. Our launderette is available for guests to use. Instructions and prices are displayed inside.
Do you sell gas bottles?
Yes. Gas bottles are available to purchase from Reception during opening hours.
Do you have a bar or café?
Yes! Visit M Bar, where you’ll find:
- Cocktails
- Beers, wines & spirits
- Fresh coffee
- Delicious cakes
- Hot dogs
- Pot Noodles
- Games room
- Movie room
- Seasonal entertainment
Activities & Entertainment
What activities are available?
Guests can enjoy:
- Indoor & outdoor swimming pool
- Children’s play areas
- Games room
- Movie room
- Gym
- Dog play park
- Seasonal entertainment at M Bar
Swimming Pool
Do I need to book the swimming pool?
No. Access is via your personal entry code. Please note your code stops working 30 minutes before the pool closes.
What should I wear in the pool?
Appropriate swimwear must be worn at all times.
Can children use the pool on their own?
No. Children under 16 must be supervised by a responsible adult at all times.
Are inflatables allowed?
Small inflatables may be permitted during quieter periods but may be restricted when the pool is busy.
Gym
How do I use the gym?
The gym is available exclusively for guests staying at Redford Caravan Park.
Before using the gym, you must complete our online Gym Registration Form.
- £5 non-refundable registration fee
- £10 refundable key fob deposit (returned when the key fob is handed back)
For everyone’s safety:
- You must be 16 years or over.
- Suitable sports clothing and trainers must be worn.
- Please wipe down equipment after use.
- Return all equipment after use.
- Use the gym entirely at your own risk.
If you have any questions, Reception will be happy to help.
Pets
Are dogs allowed?
Yes. We are a pet-friendly park and welcome well-behaved dogs.
Is there a dog exercise area?
Yes. We have a secure dog play park where your dog can enjoy off-lead exercise.
Where are dogs not allowed?
Dogs must be kept on a lead around the park and are not permitted in the swimming pool or gym.
Parking & Transport
Do I need a barrier code?
Yes. Your barrier code will be included in your welcome email and welcome pack.
Can I bring more than one vehicle?
One vehicle is permitted per pitch or accommodation. Additional vehicles must be parked in the designated visitor car parks.
Is there a bus stop nearby?
Yes. There is a bus stop conveniently located at the entrance to Redford Caravan Park, served by the 381 bus service, providing connections to Narberth, Saundersfoot, Tenby and Haverfordwest.
A timetable is displayed on the park notice board. You can also view the latest timetable and track your bus in real time using the Bus Times website.
Electric Vehicles
Can I charge my electric vehicle at Redford Caravan Park?
Yes. We have a dedicated EV charging point on site. Charging cards are available from Reception.
Can I charge my electric vehicle from my caravan pitch?
No. For safety reasons, electric vehicles must only be charged using the designated EV charging point.
Is unused charging credit refundable?
No. Unused charging credit is non-refundable. However, the charging card deposit is refunded when the card is returned.
Visitors
Can friends or family visit me?
Yes. Visitors are welcome but must report to Reception on arrival and comply with park rules.
During Your Stay
What if I have a problem during my stay?
Please contact Reception as soon as possible so we can resolve the issue while you’re with us.
Where can I find the park map?
A park map is included in your welcome email and is displayed around the park.
Rules & Safety
Are BBQs allowed?
Yes. BBQs are permitted provided they are raised off the ground, used responsibly and disposed of safely once cool.
What are the quiet hours?
Please respect other guests by keeping noise to a minimum between 11:00pm and 9:00am.
What is the speed limit?
The speed limit throughout the park is 5 mph.
Can children ride bikes and scooters?
Yes. For everyone’s safety, a suitable helmet and appropriate protective safety equipment must be worn at all times when using bicycles, scooters or similar equipment.
Are electric bikes or electric scooters allowed?
No. Electric bikes and electric scooters are not permitted anywhere on Redford Caravan Park.
Can I smoke or vape in the facilities?
Smoking and vaping are not permitted inside any buildings, including Reception, the swimming pool building, gym and M Bar.
Can I use extension leads?
Only suitable outdoor caravan extension leads should be used. Domestic extension leads are not permitted.
Is the park covered by CCTV?
Yes. CCTV operates in various areas of the park for the safety and security of our guests and staff.
Emergencies
What should I do in an emergency?
If there is an emergency, call 999 immediately if required, then notify Reception as soon as possible.
Where is the nearest hospital?
The nearest Accident & Emergency department is Withybush Hospital, Haverfordwest.
Waste & Recycling
Where do I dispose of my rubbish?
Please use the recycling and waste bins provided around the park and help us recycle wherever possible.
Lost Property
I’ve left something behind. What should I do?
Please contact Reception as soon as possible. We’ll do our best to reunite you with your belongings if they’ve been found.
Still Have Questions?
We’re always happy to help.
📧 Email: info@redfordcaravanpark.co.uk
📞 Telephone: 01834 860251
Or visit Reception during your stay, where a member of our team will be pleased to assist you.