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Rules & General Information

These Park Rules are in place for the good management of Redford and Rosehill Caravan Park and the benefit of all who use it. These rules form part of the Licence Agreement that is the contract between us for your occupation of a pitch on the park. They should be read alongside your Licence Agreement.

The Park Rules do not affect anything to which you are entitled under the terms of your Licence Agreement.

The expression ‘you’/’your’ means the Caravan owner and/or occupier [and this includes anyone using or hiring the Caravan from you]. The expression ‘we’/’us’/’our’ refers to the park owner and/or manager.

You must make sure that anyone using the Caravan is aware of the Park Rules.

The rules set out below are the Park Rules referred to in your Licence Agreement. You are reminded that breach of these rules is a breach of your Licence Agreement and could result in termination of the Licence Agreement.

Park Opening Dates: 10am 1st March – 4pm 31st October

Holiday Park Rules

Safety

  • You must use the park safely and should not cause danger to others.
  •  You must obey all health and safety notices displayed on the park and act on the reasonable
    instructions of park staff in matters of health and safety.
  • Use of all the park(s) amenities is at your own risk and we are not responsible for any injury loss or damage to property or yourselves.

 

Security

  • You are solely responsible for securing the Caravan or other accommodation.
  • You may only use alarms of the silent, monitored type and not audible alarms.

Swimming pool safety

  • You must follow the procedure for use of the swimming pool and all the separate rules applicable to the pool. The rules and procedure are displayed at the swimming pool and are also available at the park office.
  • Children under the age of 14 must be accompanied in the pool area at all times by an adult. It is not recommended that anyone use the pool on their own.
  • It is advised that you do not swim alone.
  • You must not take your own table and chairs into the pool area
  • No food or drink in the pool area.
  • You must not  bring animals in the pool area.
  • Wearing high heeled shoes in the pool area is not allowed.
  • Wearing/throwing shoes into the pool is not allowed

Permitted number of occupiers

  • Your Caravan may not be used for sleeping a number of persons greater than the ‘maximum sleeping capacity’ stipulated in your Licence Agreement; if no number is stipulated then it may not be used for sleeping a number of persons greater than the number for which it was designed.

Visitors to the Caravan

  • Only people lawfully visiting with your permission have permission to enter the park.
  • Your visitors may not arrive before 8:30am and must leave the park by [23:30 ]pm.
  • It is your responsibility to ensure that your visitors and all occupiers of your Caravan or other
    accommodation adhere to the Park Rules.

Ejection on grounds of behaviour

  • In the event of persistent or serious misconduct by you, a member of your family, your occupiers, visitors or guests, we will follow any relevant notice procedures in the Licence Agreement. We do not have to follow any formal procedure to eject other visitors.

Condition of the Caravan

  • You must not change the colour of the exterior of the Caravan or other accommodation without our prior consent in writing.
  • All static caravans are to be insured. If you have not purchased caravan insurance through Redford Caravan Park Ltd you must provide an insurance certificate to the park. Handling fees may apply.
  • Clause 4.5 of the Licence Agreement requires you to insure the Caravan and its contents. Please remember that you must keep this insurance in place during the closed season as well.

Your pitch

  • You are responsible for the cleanliness of the Caravan pitch.
  • You are responsible for keeping the area around the Caravan or other accommodation clean and tidy.

Building works and improvements

• You may only erect a fences, decking, shed, hut, structure, TV aerial or washing line and/or carry out any work to the area around your Caravan and/or connect any services or utilities to the Caravan with our prior written permission. We will only refuse our consent to such works if we think that we have a good reason to do so. If we refuse consent, we will tell you our reason(s).

  • All sheds must be non flammable and no larger than 6ft x4ft. You are responsible for keeping the area around the shed clean and tidy.
  • Porches may protrude 1m into the separation distance but they must be the open type.
  • Verandas are permitted, all new constructions must be constructed non flammable material, provided that there is a clear 3.5mm between them and are no wider than 6ft at any point, this includes steps.
  • A non-inflammable membrane with stones on top must be placed under all existing and new decking structures.
  • All decking must be kept in good, clean and tidy conditions.
  • We must give prior approval to all new structures, additions or alterations. We appreciate this issue of porches, sheds and verandas can be difficult as individuals may have spent time and money on the upgrade and may have obtained planning consent. However, licence conditions are overriding. Therefore, if an occupier has an illegal structure then it must be removed or replaced. Unfortunately, if you fail to remove the structure, within seven days, when asked to do so, we will remove the structure on your behalf; there will be a charge for this service.
  • New wooden verandas are not permitted.

End of season

  •  Winterisation service is available through the park and will be carried out by a qualified plumber.
  • You must ensure all gas, electricity and water connections are switched off throughout the closed season.
  • During the closed season we recommend that the curtains of your Caravan are drawn back and all items of value removed.
  • During the closed season visits to the park (s) are by appointment only.

Utilities installations

  • You must switch off all gas, electricity and water connections when the Caravan is not occupied.
  • Touring caravans please remove credit from your meter when caravan not occupied, all credit is the responsibility of the touring caravan owner and Redford Caravan Park is not liable for any loss of credit .
  • If the meters or electrical units are damaged due to user error the caravan owner will be held responsible and liable for all costs.
  • Holding, taping or using anything to keep the trip switch on is not permitted.
  • If you experience any problem with the park’s electrical, gas or water system, you should contact us. You must not attempt to work on any part of the park’s electrical, gas or water system yourself; this includes any installations on the pitch.
  • Gas bottles are available from reception and all 47kg bottles are to be purchased through the park. We do not allow you to bring your own gas on to the park.

 

Drainage system

  • You must not introduce any foreign items into the drainage system including cleaning cloths, babies’ nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint.

Tents

  • You must not erect any tent on the park.

Facilities

• The usual opening and closing dates of our facilities are provided on our website. However, the
dates and times of opening may be subject to change depending on seasonal fluctuations or unforeseen circumstances. We will do our best to advise you at the time of booking of any changes at that stage, otherwise please always check prior to booking if this is important to your
stay.
• The availability of our facilities is also subject to our Terms and Conditions.

Enclosure of pitches

  • We do not permit the erection of fences or any means of enclosure of a caravan pitch.

Trees and shrubs

  • You must not cut any trees or hedges at the park. If you find any tree or hedge a nuisance or unsatisfactory you should take the matter up with us; do not deal with it yourself.
  • You must not plant any tree or shrub.
  • You must not climb any tree.
  • You must not tie anything to any tree or shrub without our agreement in writing (which we will not withhold unreasonably where the tie is a means of support for any tree or shrub which you have planted with our agreement).

Digging

  • You must not dig any hole at the park.

Smoking / illegal substances

  • It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking areas
    are provided.
  • You must also refrain from smoking or using e-cigarettes in any of our holiday accommodation.
  • If you are found to be smoking in public buildings or our holiday accommodation, you may be charged a £100 cleaning fee. This would be a serious breach of your contract with us which may
    lead to you being required to leave the park.
  • It is illegal to take drugs, or bring them on the park, This would be a serious breach of your contract with us which may lead to you being required to leave the park.

Washing

  • You may only use washing lines of the rotary type or the windowsill type and must remove them and store them out of sight immediately after use.
  • You must site washing lines to avoid inconvenience to other caravan owners and park operations.

Refuse

  • You must not deposit refuse outside your Caravan. You should use the refuse bins provided.
  • Recycling points are available on the park and you should use these facilities where appropriate.

Vehicles, driving and parking

Vehicles

  • You must insure all vehicles you use on the park as for use on the public road.
  • You must insure all accessories and items towed by vehicles (such as boats and jet skis) as for use on the public road.
  • You must not keep disused or unroadworthy vehicles anywhere on the park. We reserve the right to remove any vehicle which is apparently abandoned.
  • You must not carry out the following works or repairs on the park:
    • major vehicle repairs such as dismantling of part(s) of the engine
    • works which involve the removal of oil or other fuels.
  • A recognised breakdown service may attend in the event of a breakdown.
  • Quad bikes, trials bikes are not permitted on the park.
  • You must not wash cars with a hosepipe.
  • You must not park any vehicles on the grass.
  • Only one car per caravan parking bay, additional cars to be parked in carparks.

Driving

  • We permit cars onto the park for the purposes of access to the Caravan/accommodation/pitch
    only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round the park for other purposes such as visiting other locations on the park.
  • Driving on the park is restricted to the park roads.
  • You must drive all vehicles on the park carefully and within the displayed speed limit.
  • You must hold a full current driving licence to drive any vehicle on the park.
  • You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive on the park.
  • There is a speed limit on all park roads of 5mph, which must be adhered to.
  • We allow a maximum of 1 motorised vehicle to be parked alongside each pitch.
  • Motorhomes/touring caravans cannot be parked alongside self-catering accommodation.
  •  Electric cars cannot be charged at the park by any means, including the use of an electricity
    supply or hook-up.
  • The arrangements for charging electric cars are please visit the nearest charging station.
  •  We will shortly operate a security barrier with Automatic Number Plate Recognition.

Parking

  • You must not park anywhere except in the permitted public parking spaces.
  • Visitors’ cars must be parked only in the allocated parking spaces for visitors, or in any space
    which the people they are visiting allow them to use in their place.
  • You must not park anywhere except in the parking space[s] allocated to your Caravan.
  • You may park not more than 1 car at your Caravan/ accommodation/pitch.
  • You must not bring boats on the park.
  • You must not park on the grass or roadsides.
  • Other than for delivering goods and services, you must not park or allow parking of commercial
    vehicles of any sort on the park, including:
    o light commercial or light goods vehicles as described in the vehicle taxation legislation and
    o vehicles intended for domestic use but derived from or adapted from such a commercial
    vehicle.
  • You must park, and move off, with great care for pedestrians and particularly for children.
  • You must not park motorhomes, campervans or touring caravans on the grass or roadsides.
  • You must not park or allow parking of motorhomes, campervans, touring caravans or accommodation vehicles of any sort outside your caravan or in your parking space.
  • Motorhomes and campervans will only be aloud on the park with prior approval. We may ask you to remove the vehicle from the park.

Behaviour

  • You should respect the privacy of other caravan owners and keep noise to a minimum between the hours of 11pm and 9am with absolute quiet between 12pm and 7am
  • You must keep away from any vacant pitches.
  • You must finish any barbecues or party by 11pm.
  • You must finish any party by 11pm.
  • You may only consume alcoholic drinks within the boundaries of your pitch or on the park’s licensed premises.
  • You must not use fire hoses for any improper purpose such as washing cars or caravans.
  • You must not use a drone, powered model aircraft or any other powered flying object on the park.
  • You must not use any Chinese lanterns, fireworks, kites or similar.
  • You may not ride bicycles and scooters (or similar) so as to cause a nuisance or undue noise.
  • You must not ride bikes and scooters (or similar) on the grass.
  • If you use CCTV, you must warn visitors to your Caravan or other accommodation by a
    prominent external notice attached to it, the format and wording of which you must agree with us (our agreement not to be withheld unreasonably). The CCTV may only capture images of the area immediately around your Caravan or other accommodation and not of any other part of the park, such as any path or road, or any other caravan or its pitch and the area immediately around it.
    • You must not use the park’s water supply to fill paddling pools.
  • Bullying and harassment is behaviour that makes someone feel intimidated or offended. Harassment is unlawful under the Equality Act 2010. You must not Bullying or harass any staff member, customer or worker.

Social Media

  • Clarify that you are not speaking as an official company representative.
  • Please take complaints to the appropriate internal channel.
  • Your obligation under licence agreement will cover social media.

Pets

  • You must keep any dog on a short lead at all times on the park, except in the doggy play park or within a secure decking.
  • You must clean up if your animal defecates on the park.
  • You must not bring any of the breeds subject to the Dangerous Dogs Act 1991.
  • Dogs, cats and other pets are not permitted in the following areas of the park:
    • launderette
    • shower block
    • Pool
    • children’s play areas
  • You must tell us before you visit the park if you plan to bring any pet or animal and answer any reasonable question about them and their suitability for our park environment. If we are not satisfied that the pet or animal is suitable for our park environment, we may tell you that you cannot bring them. This is because we cannot allow the safety of others to be put at risk.
  • Any pet or animal you bring must be supervised by and under the control of you, or of a
    responsible adult in your party, at all times. This means you may not leave any pet or animal
    unsupervised in a caravan or other holiday accommodation or anywhere else on the park at
    any time, apart from small pets which live in a cage, aquarium or similar and which may be left safely for short periods. Nor may you leave any pet or animal under the supervision of any person aged under 18. These rules apply even if the pet or animal knows the park well and you believe them to be well-behaved.
  • If you do not supervise and control any pet or animal, we are likely to ask you to remove it from the park straight away. Depending on the circumstances, you may not be allowed to bring it back, or may only be allowed to do so with our written permission, which we would not withhold once our reasonable concerns have been addressed. This is because we cannot allow the safety of others to be put at risk.
  • If you see another pet or animal anywhere on the park which does not appear to be supervised by and under the control of a responsible adult, or whose behaviour gives a cause for concern,
    please tell us straight away.
  • You must keep any dog on a short lead at all times on the park.
  • You must clean up if your animal defecates on the park.
  •  Your Licence Agreement contains undertakings not to cause any nuisance, undue noise or
    disturbance. These extend to the behaviour of pets and animals.
  • Nothing in these Park Rules prevents you or any member of your party from bringing an
    assistance dog to the park, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence.
  • XL Bully dog – Due to legislation a copy of the Certificate of exemption must be provided to the park, It’s a criminal offence to own or possess an XL Bully dog in England and Wales unless you have a valid Certificate of Exemption.It’s also an offence to:
    • sell an XL Bully dog
    • abandon an XL Bully dog or let it stray
    • give away an XL Bully dog
    • breed or breed from an XL Bully dog
    • have an XL Bully in public without a lead and muzzle.

Recreation

  • You may only play ball and other games in the areas set aside for recreation and in any area
    immediately outside your Caravan or other accommodation agreed with us (our agreement not to be withheld unreasonably).
  • Football should not be played anywhere on the park. Other ball games should be played away
    from caravans using a soft foam ball.
  • You may not fly kites on the park.
  •  You may not use drones, powered model aircraft or any other powered flying objects on the park.
  • You may not use skateboards, roller skates, rollerblades or microscooters at the park.
  •  You may not use any powered model car or similar toy on the park.

 

Mail

  • You may not use the park address for postal deliveries.

Children

  • Children must be supervised whilst on the park and are the responsibility of their parent or
    guardian during their stay.
  • Never allow children to play near or in the streams/rivers, as there are areas of deep water.
  • Children must not play on the play area before 9:00am or after 23:00pm.
  • Children under the age of 16 should not be left unsupervised in the accommodation or on the
    park.
  • An adult must accompany small children to the toilets.

Fire precautions

  • You may not use fire hoses for any improper purpose such as washing cars or caravans.
  • You must ensure that all occupants of your Caravan are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
  • You must not store fuels or combustible materials other than LPG containers on the park.
  • All sheds must be constructed from a non-flammable material.
  • No fires are allowed on the park(s)
  • No articles of any description to be stored permanently underneath the caravan.
  • All verandas must have a membrane and stone underneath

 

Touring caravans

 

  • Awnings are permitted on Redford Caravan Park Ltd, it is down to caravan owner to maintain the awning and strim around the area.
  • All awnings are erected at the caravan owners own risk.
  • All touring caravans must unplug there electric when they leave the caravan after their stay.
  • Use of night heaters and electric heaters is not permitted.

 

Accommodation (holidaymakers)

  • We reserve the right to enter your accommodation at any time for any reasonable purpose, for
    example to undertake checks, maintenance work or housekeeping. Your occupation is not
    exclusive.
  • You are responsible for the contents of the accommodation whilst it is let to you. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £20. All damages or losses are chargeable and should be reported to the Park Reception before your departure or you will be sent an invoice. Only one key is supplied per holiday accommodation and there is a £20 charge for lost keys.
  • We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning, including damage to other guests’ property. A guide to our current charges is available on request and will also be documented on the charge sheet included in your welcome pack or accommodation. Additional copies are available at reception for your reference.
  • You are requested to bring your own waterproof mattress protectors if required as you will be
    liable for the replacement of any mattress which is soiled by you or your party.

Lost property

  • For any lost property, please contact the Park Reception as soon as possible as any lost property will be disposed of after one month.

Pitch Fee

  • The Pitch Fee helps us to run the Park all year round. You will see some of our work when you are using your Caravan. Other work may be done when you are not here, including when the Park is closed.
  • There will be times when we do not allow you to use the Caravan. The period of the year may be less than the full calendar year. Exceptionally, a change in relevant laws or regulatory requirements may temporarily prevent us from doing so (“Exceptional Park Closure”). Such changes may also prevent us allowing you to use some of the Pitch Services, or the Park Services, even though we allow you to use the Caravan (“Exceptional Withdrawal of Services”).
  • The Pitch Fee will remain due throughout any such time. This reflects the long-term commitments we make to each other for the full Agreement Period. We will still be complying with our obligation to allow you to keep the Caravan on the Pitch. We will still be committed to allowing you to use it for holiday and recreational purposes when circumstances allow, to supplying the Pitch and Park Services when we are able and to insuring and maintaining the common parts of the Park.

The Pitch Fee will help us to meet our continuing obligations under the Agreement

Permission to keep the Caravan on the Pitch

  • We allow you throughout the Agreement Period to keep the Caravan on the Pitch at the Park. We also allow you to use it for holiday and recreational purposes during the period of each year shown in your Licence Agreement, provided you comply with your obligations in the Licence Agreement and except during an Exceptional Park Closure.

 

  • We will provide, maintain and keep in good state of repair the Pitch Services to the Caravan and any Park Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons beyond our control such as interruptions in the supply of services to us or because an Exceptional Withdrawal of Services is necessary.

 

  • We may make reasonable changes to the Pitch Services and/or to the Park Services provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

 

Hiring out the Caravan

  • Part I of the Licence Agreement makes it clear:
  • whether or not you are allowed to Hire out the Caravan on a voluntary or a compulsory basis
  • and if so, whether you must Hire out the Caravan exclusively through our agency.
  • If Hiring out is permitted, whether compulsorily or voluntarily, it will take place on the basis of a separate agreement between us.
  • You may not Hire out the Caravan during any period for which the law prevents this.

CCTV

  • Please note that CCTV is on the caravan park we will not provide images to third parties other than law enforcement bodies to assist them in the detection or prevention of a crime.
  • Data will be stored for seven days and held in accordance with in our privacy notice detail can be found on our website.

Photos and Media

  • Photos and media maybe taken on the park (s)
  • Any photos and media taken by an employee may be used for advertising and marketing purposes.
  • We do not take responsibility for any photos or media taken or used by third parties.
  • If you have any issues or concerns regarding our CCTV and Media Policy please contact info@redfordcaravanpark.co.uk with the subject “CCTV and Media Policy”
  • We regularly take photographs and videos for promotional purposes and we occasionally receive requests from third parties to film on the park. Should you not wish to appear in any material, please pay attention to the notices we put up when pictures are being taken.
  • Photography is prohibited in the children’s play area, swimming pool and wash blocks.
  • Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable. Examples are when they are in accommodation or on a pitch or in our swimming facilities.

Wi-fi (examples)

  • Wi-fi is available through camping connect.
  • Our wi-fi is very restricted due to our rural location and is not for streaming. The service may not be the same as you are used to at home.

Guidance for caravan owners

The Guidance below does not contain any new licence conditions or Park Rules. We use it to highlight some practical points about spending time on our park and to remind you of some of the important conditions and rules in a less formal way.

• Clause 4.5 of the Licence Agreement requires you to insure the Caravan and its contents. Please remember that you must keep this insurance in place during the closed season as well.
• Clause 4.9 of the Licence Agreement requires you to comply with the Site Licence. A copy of the current Site Licence is always available reception. Please note that the Site Licence may be updated from time to time.
• Clause 4.11 of the Licence Agreement says that you may not carry out any building works at the Park or erect any extension to the Caravan. Park Rule creates a limited exception. Please note
the following:

    • If you wish to add any external structure to the Caravan such as a fence, veranda or balcony we ask that you send us plans of what is proposed. If we give our permission, it
      will remain your responsibility to ensure that the work would not breach any term of the Site Licence and that your unit will still be a caravan in the eyes of the law and in particular be physically capable of being moved by road from one place to another (whether by being towed, or by being transported on a motor vehicle or trailer). Planning permission may be needed and we may attach reasonable conditions such as requiring an inspection at intervals during the course of construction. We will not withhold consent unreasonably.
    • Park Rules also requires our prior written permission for slabs and paving.
    • Satellite dishes count as TV aerials and are a potential nuisance to your neighbours. They also require our prior written permission. If we grant permission, we will expect installation on your Caravan rather than on the ground.

Clause 4.12 of the Licence Agreement requires you to give us written notice of any work to be carried out by external contractors.
• Clause 5 of the Licence Agreement sets out our Behaviour Standards and they are important. You are responsible for your behaviour and that of your family, visitors and contractors whilst on the Park. We recommend that you supervise your children at all times.